Product Support


We are committed to provide you with the highest quality support. We provide e-mail based support only so our products can be afforded by a large number of developers. Most of support requests are answered within 24 hours and resolved in the same period of time.

If you are just evaluating our products, feel free to contact us at support @ Please remove spaces from the email address.
If you have already own one of our products, you have several options to access our excellent support resources:

Include the following information in your support request:

  • Serial number of the product you are using is required to receive support. If you are using a trial version, please indicate so.
  • Name of the Product you are using.
  • Version number.
  • OS Platform (Windows 98, Windows 2000, Windows XP, Windows 2003, Windows Vista).
  • Visual Studio.NET version (if it applies to your problem).
  • Description of the problem.
  • Any necessary steps to reproduce the problem.
  • Attach sample project if possible. This is extremely useful to help us to reproduce the issue. Please do not send us the code in e-mail as a text, rather create the project and send it.